THE BASELINE CO.
Illustrative sample
A look inside your finished manual.
Your actual manual will use your answers, language, logo and way of working. This example shows the structure and finish.
OPERATING
02THE BASELINE CO. · OPERATING MANUAL
Our operating principles
The behaviours we use to make good decisions, even when the owner is not in the room.
01Make the next action clear
02Name an owner and a due date
03Fix the system, not just the symptom
04THE BASELINE CO. · OPERATING MANUAL
Our weekly operating rhythm
A consistent rhythm keeps priorities visible and problems small.
01Monday: priorities and ownership
02Wednesday: blockers and customer needs
03Friday: numbers, lessons and next week
07THE BASELINE CO. · OPERATING MANUAL
Core process: new client welcome
A repeatable experience from signed proposal to a confident first week.
01Confirm details and payment
02Send welcome pack within one business day
03Book kickoff and assign delivery owner
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